Emberlin · Privacy
Privacy Policy
This policy explains what information Emberlin collects when you use our website, how we use and share it, and the rights you have over it.
Last updated: 3 October 2026
What we collect
Only what we need
Your contact and delivery details, plus basic data about how the site is used.
Why we use it
To serve you better
To deliver your orders, support you and improve the website.
Your control
Access or delete
Ask us to see, correct or delete your personal data at any time.
About this policy
This Privacy Policy describes how Emberlin collects, uses and discloses your information when you use our website, and explains your privacy rights and how the law protects you.
We use your personal data to provide and improve the service. By using the website, you agree to the collection and use of information as described in this policy.
Key terms
- Emberlin (“we”, “us”, “our”) means Emberlin Clothing, the business that runs this website.
- Website or Service means Emberlin Clothing, available at em-berlin.com.
- You means the person using the website, or the company or organisation on whose behalf that person is using it.
- Account means a unique account you create to use the website or parts of it.
- Personal Data means any information that relates to an identified or identifiable person.
- Usage Data means data collected automatically when you use the website, such as how long you spend on a page.
- Cookies are small files a website places on your computer, phone or other device that store details about your browsing on that site.
- Device means any device that can access the website, such as a computer, phone or tablet.
- Service Provider means any person or company that processes data on our behalf, for example to help run, deliver or analyse the service.
- Affiliate means an entity that controls, is controlled by, or is under common control with us, where control means owning 50% or more of the voting shares or interests.
- Country refers to Bangladesh.
Information we collect
Personal data. When you place an order, create an account or contact us, we may ask for information that can identify or contact you, including:
- Your first and last name
- Email address
- Phone number
- Delivery address, city and postal code
Usage data. Some information is collected automatically, such as your device’s IP address, browser type and version, the pages you visit, the date and time of your visit, how long you spend on each page, unique device identifiers and other diagnostic data.
When you visit on a mobile device, this may also include the type of device, its unique ID, its IP address, its operating system and the mobile browser you use, along with any other information your browser sends when you visit.
Cookies and tracking
We use cookies and similar technologies, such as beacons, tags and scripts, to keep the site working, remember your choices and understand how the website is used.
- Essential cookies (session) keep your cart and account working, help authenticate users and prevent fraudulent use of accounts. Without them, the services you ask for can’t be provided.
- Cookie notice cookies (persistent) remember whether you have accepted cookies on the website.
- Functionality cookies (persistent) remember choices you make, such as your login details or preferences, so you don’t have to enter them again on every visit.
- Analytics tools, such as Google Analytics, help us understand how visitors use the site so we can improve it.
Persistent cookies stay on your device after you go offline, while session cookies are deleted as soon as you close your browser. Some of our pages and emails may also contain web beacons (small transparent images) that let us count visits, see whether an email was opened, and check that the site is working properly.
You can set your browser to refuse all cookies or to tell you when one is being sent. If you do, some parts of the website may not work as expected.
How we use your information
- To run the website, including monitoring how it is used.
- To manage your account and give you access to its features.
- To fulfil your orders, including processing, delivering and supporting your purchases.
- To contact you by email, phone, SMS or similar messages about your orders, updates or security, where necessary.
- To share news and offers about products similar to ones you’ve bought or asked about, unless you opt out.
- To handle your requests when you get in touch with us.
- For business transfers, such as a merger, sale, restructuring or other transfer of all or part of our business.
- To improve our products, website, marketing and your experience, for example by analysing usage trends and how our campaigns perform.
When we share your information
We may share your personal information:
- With service providers who help us run the website, deliver orders, analyse usage or contact you.
- For business transfers, in connection with a merger, sale of assets, financing or acquisition of all or part of our business.
- With affiliates, who will be required to honour this policy.
- With business partners, to offer you certain products, services or promotions.
- With other users, if you share information in public areas of the site, such as reviews. That information may be seen by anyone.
- With your consent, for any other purpose.
How long we keep it
We keep personal data only for as long as we need it for the purposes in this policy, and as needed to meet our legal obligations, resolve disputes and enforce our agreements and policies.
Usage data is generally kept for a shorter time, unless it is used to strengthen security or improve the website, or we are legally required to keep it longer.
Where your data is processed
Your information is processed where we operate and wherever the parties involved in processing are located. This may include computers outside your state, province or country, where data protection laws can differ from yours.
By agreeing to this policy and submitting your information, you agree to this transfer. We take all reasonable steps to make sure your data is handled securely and is only transferred to organisations or countries where adequate controls are in place.
Your right to delete
You have the right to ask us to delete, or help you delete, the personal data we hold about you. If you have an account, you can update, change or delete much of your information yourself from your account settings. You can also contact us to access, correct or delete any personal information you have given us.
Please note that we may need to keep certain information where we have a legal obligation or lawful basis to do so.
When we may disclose your data
Business transactions. If Emberlin is involved in a merger, acquisition or asset sale, your personal data may be transferred. We’ll let you know before it becomes subject to a different privacy policy.
Law enforcement. We may be required to disclose your personal data by law or in response to valid requests from public authorities, such as a court or government agency.
Other legal requirements. We may disclose your personal data if we believe in good faith that it is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Emberlin
- Prevent or investigate possible wrongdoing connected with the website
- Protect the personal safety of our users or the public
- Protect against legal liability
Keeping your data secure
The security of your personal data matters to us, and we use commercially reasonable measures to protect it. However, no method of sending data over the internet or storing it electronically is 100% secure, so we can’t guarantee absolute security.
Children’s privacy
Our website is not intended for anyone under the age of 13, and we don’t knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has given us personal data, please contact us. If we find that we have collected personal data from a child under 13 without verified parental consent, we will remove it from our servers.
Where we rely on consent to process your information and your country requires consent from a parent, we may ask for your parent’s consent before collecting and using that information.
Links to other websites
Our website may contain links to sites we don’t operate. If you click a third-party link, you’ll be taken to that site. We strongly recommend reading the privacy policy of every site you visit, as we have no control over, and take no responsibility for, the content, privacy policies or practices of third-party sites or services.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we’ll post the new version on this page and update the “Last updated” date at the top. We’ll also let you know by email and/or a clear notice on the website before the change takes effect.
Changes are effective as soon as they are posted on this page, so please check back from time to time.
Contact us
If you have any questions about this Privacy Policy, reach us through our Support page, or send us a message on Facebook or Instagram.
You can also email us at contact@em-berlin.com or call / WhatsApp +880 1410-877054.
Need help?
Still have a question?
Our team is happy to help with orders, sizing, delivery and returns.
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